Executive Director

Rangeley Lakes Region Chamber of Commerce 

Full-time, overtime-exempt 

Reports to the Board of Directors

Job Purpose:  

The Chamber of Commerce is a member-based organization that serves as the Information Center for the Town of Rangeley and as the marketing entity for regional tourism. The Executive Director is responsible for the overall management of the Chamber and serves as its visible leader and liaison to members, businesses, partners, and the public.

Beyond day-to-day operations, the Executive Director advocates for the local business community with the Town, regional tourism partners, the Maine Office of Tourism, and legislators, and helps the Board plan for issues that affect members, such as workforce, housing, and seasonality.

Qualifications:

Required

• Three or more years of experience in marketing, management, hospitality, or tourism.
• Experience developing and managing a budget.
• Strong written and verbal communication skills.
• Ability to supervise, train, and motivate staff and volunteers.
• Ability to meet deadlines for advertising, membership renewals, and events.
• A professional, welcoming manner with members, visitors, and the public.

Preferred

• Knowledge of tourism and outdoor recreation, and familiarity with the Rangeley region.
• Experience with a Chamber of Commerce or other nonprofit.
• Familiarity with CRM, website, and e-mail marketing platforms.
• Experience with fundraising, sponsorship development, or grant writing.

Specific Tasks and Responsibilities:

Leadership and Staff

• Hire, onboard, train, schedule, and supervise staff, and conduct regular performance reviews.
• Recruit and coordinate volunteers.
• Approve employee time cards.
• Foster a positive, service-oriented office culture.

Visitor Information Center

• Ensure the Information Center is open and staffed during established hours.
• Provide visitors with accurate lodging, dining, and activity referrals.
• Track visitor inquiries and traffic, and report trends to the Board and Marketing Committee.

Byway Ambassador Program

• Oversee the seasonal Byway Ambassador program, an extension of the Visitor Information Center, and support the Byway Ambassador Coordinator, who manages the program day-to-day.
• Meet regularly with the Coordinator to review the season plan, shift coverage, materials, and any issues.
• Ensure the Coordinator provides ambassador training, including local knowledge and visitor service standards, and that ambassadors have the information and support they need.
• Review visitor contact and referral data from the program, and report results to the Board.
• Find and secure funding for the program through sponsorships, grants, and other sources.
• Evaluate each season with the Coordinator and recommend improvements for the next year.

Membership

• Work with the Development Committee to recruit new members, focusing on each business's or organization's needs, through phone calls, in-person meetings, door knocking, and a recruitment list developed with staff.
• Lead member retention efforts, including renewal follow-up, welcome calls to new members, and periodic member surveys.
• With office staff, maintain accurate membership records in the CRM.
• Interface with members in person, by e-mail, and at events to provide the services they expect.
• Remind members periodically to update their information in InfoHub.
• Promote member benefits and organize member networking events.

Advertising, Promotion, and Marketing

• Collaborate with the Marketing Committee and contractors to develop and implement a marketing plan.
• Coordinate and attend monthly meetings with the current marketing agency.
• Coordinate ads, graphics, and production of the visitor's guide with the appropriate parties and media sources, according to budget and the marketing plan.
• Make sure members are aware of advertising opportunities in Chamber materials, cooperative ads, magazines, and digital media.
• Ensure website content is updated regularly.
• Oversee social media posts and weekly e-blasts, soliciting content and delegating responsibilities.
• Track measurable results, such as website traffic, e-blast open rates, visitor inquiries, visitor's guide distribution, and event or lodging impact, and report them to the Board and Marketing Committee as appropriate.

Finances and Fundraising

• With office staff, ensure membership dues and services are billed and paid.
• Ensure all payments are processed, reconciled, and passed to the bookkeeper for deposit.
• Review and sign off on vendor payments for the bookkeeper.
• Receive direction from the Treasurer and the Board on adherence to budget, and provide input on the proposed annual budget.
• Develop sponsorships and research and apply for grants, appropriations, and other funding.
• Prepare required reports for any Town funding, and coordinate with the bookkeeper and accountant on the annual Form 990 and any audit or review.

Events

• Work with committees on all Chamber events, following a plan approved by the Board.
• Ensure the Chamber office is ready to serve as the "command center" for events: responding to inquiries, managing relationships with vendors and sponsors, and maintaining event records.
• Coordinate event advertising, including web listings, social media, and e-blasts, as budgeted.
• Coordinate photography and videography of events as indicated and budgeted.
• Apply for permits as needed.
• Ensure all vendor fees and sponsorships are billed and paid before events.
• Attend events, along with office staff, to provide on-site support.

Board and Board Meetings

• Prepare documents for Board meetings and provide a regular Directors’ report.
• Receive and review meeting minutes from the Secretary and ensure they are filed after each meeting.
• Support strategic planning, the annual meeting, and committee coordination.
• Assist with Board recruitment and orientation.

Community and Advocacy

• Represent the Chamber and its members before the Town, regional tourism partners, the Maine Office of Tourism, and legislators as needed.
• Maintain relationships with neighboring chambers, area organizations, and local businesses.

Other Duties

This is not a comprehensive list. The Executive Director will perform other duties as assigned by the Board of Directors.

Working Conditions:

This position requires evenings, weekends, and event days, with a busier schedule during prep and peak seasons. Because the position is overtime-exempt, the Executive Director is expected to manage their own schedule to meet the needs of the role. 

Compensation and Benefits:

Salary: $60,000 - $65,000, depending on qualifications

Paid time off: 20 days (160 hours)

Health insurance: Cost sharing

This is an overtime-exempt position.

How to Apply

Send a cover letter, resume, and three references to the President of the Board of Directors, Margie, at margiejamison3@gmail.com. 

The Rangeley Chamber of Commerce is an equal opportunity employer.