Front Desk Receptionist

Front Desk Receptionists are the face of The Rangeley Inn: they are generally the first and last person that our guests interact with. This position also plays an important role in our team because the front desk is the operations center for the Inn.

In addition to greeting arriving guests and seeing off departing guests, you would be responsible for responding to telephone and email inquiries, cross-checking online reservations, and attending to requests from our in-house guests.

Essential Functions

• Take reservations and handle follow-up inquiries.
• Respond to inquiries by phone and email.
• Check-in/check-out
• Communicate with housekeeping department to ensure a seamless arrival experience.
• Assist guests with information on the area, planning, etc.
• Check with guests to ensure they are having a pleasant visit and attempt to resolve any issues they may be encountering.
• Assist guests with coffee, tea, and ice.
• Keep front desk area clean and tidy.
• Restock front desk supplies.
• Ensure we have an adequate supply of guest resources: brochures, etc.
• Maintain cleanliness of lobby and side rooms.

Related Functions

• Take care of indoor plants.
• Check hallways for trash, dishes, etc.
• Check entryways and steps, ramps, for ice, debris.
• Check events calendar and reservations chart regularly and anticipate any preparatory work or issues that we may encounter.
• Log and follow up on maintenance issues.
• Accept deliveries.
• Assist with preparations for events and groups.

Skills

• Strong organizational skills with attention to detail.
• Experience with phone systems and excellent phone etiquette.
• Proficient in use of Microsoft Office and Google Workspace.
• Strong computer literacy with the ability to learn new software quickly.
• Excellent time management skills to prioritize tasks effectively in a busy environment.

We invite you to apply if you are enthusiastic about providing outstanding service while contributing to a positive workplace culture!

Starting Wage: $18 to $20 per hour depending on experience.  Bonus potential.

The Rangeley Inn & Tavern offers a generous paid-time-off program, 100% employer contributions to Maine Paid Family and Medical Leave, and participation in MERIT.

To apply, please email your resume to: travis@therangeleyinn.com